eGift/Gift Card FAQs

Iā€™m unable to access my eGift Card/the link to access my eGift Card is not working.

If clicking the Access eGift Card button in your email doesn't work, please copy and paste the entire URL into your web browser address bar. Please try using different browsers available to you as some browser versions might not be supported.


When accessing my eGift Card link, my card is showing as invalid or the value of the card is showing as $0.

If the eGift Card balance is showing as invalid or $0, please wait for a few minutes before accessing the link again as the eGift Card is currently being loaded. This process can take up to 30 minutes.


How can I check the balance of my eGift/Gift Card?

Please contact the Gift Card retailer or check here if the balance of your eGift/Gift Card can be verified online.


Are there limits on how many eGift/Gift Cards I can use?

For certain retailers there may be limits to the number of eGift/Gift Cards you can use per transaction. Please check the terms and conditions for the eGift/Gift Card you have ordered.


Where can I use my eGift/Gift Card?

Restrictions may apply in regards to the stores you can use your eGift/Gift Card at. Please check the terms and conditions for the eGift/Gift Card you have ordered.


Can I use my eGift/Gift Card online?

Most retailers allow you to use your eGift/Gift Card online. However, restrictions may apply. Please check the terms and conditions for the eGift/Gift Card you have ordered.


I cannot find an answer to my question.

If you could not find an answer to your question or if you still need help please contact the ANZ Rewards team on 1300 367 763 Weekdays 8am-8pm AEST (except on national public holidays).